Our COVID-19 Response & Commitment To You
We’re committed to keeping you connected to those that matter most, and to keeping our network working where and when you need it. We’ve got your back during this critical time.
How UScellularTM is responding for:
Important Information
We encourage all customers to wear masks when visiting our stores; however, masks are optional for fully vaccinated individuals unless otherwise directed by state or local ordinances.
As many of our authorized agent locations are instituting similar practices, we encourage you to call ahead before visiting one of those locations.
A network as resilient as you.
Things you can do online
How to Pay Your Bill & Manage Your Account
Make a one-time payment, set up Auto Pay, shop for new products & services, and more with My Account
Prepaid Customer?
Manage your account online, add funds, and set up Auto Pay
Contact us from home
Support Hours:
Daily: 7 a.m. - 10 p.m. (Central)
Download our App:
UScellular – My Account
How to clean your phone
We recommend wiping devices frequently with a soft, slightly damp lint-free cloth. We also encourage you to not share your phone with other people and keep it out of restrooms. While these tips take on a higher importance now, they can be used year-round to help keep your devices clean and germ-free. For tips, see what your manufacturer’s website recommends.
Our Network
- We’ve seen an increase in voice, SMS and data traffic in recent weeks, but our network was built for times like this – with extra capacity to manage unexpected increases in usage.
- We’ve designed a highly reliable, hardened network that can withstand shifts in bandwidth needs.
- We have artificial intelligence systems automatically optimizing and self-healing the network as conditions change.
- Our network teams have been working 24/7 to consistently monitor usage and make modifications and enhancements as needed.
Our Associates
We are fully committed to safety,
providing our essential service and hiring top talent.
UScellular® remains dedicated to taking every precaution to ensure the safety of our associates, customers and the communities we serve. We believe that keeping individuals connected to the people and things that matter most through our wireless network is an essential service—one that is more important than ever.To ensure that we continue this vital work, our quest to recruit top talent will always be a priority. As we closely monitor the ever-changing COVID-19 situation, we continue to communicate the most recent and accurate updates to our candidates regarding the selection process.
Throughout this unique situation, our Dynamic Organization continues to grow. We encourage you to search for current openings on our career site and join the talent network. Our team wishes you the best during your career search and we hope you’ll be inspired to embrace possibility with UScellular.